Privacy Policy
California residents may opt out of the sale or sharing of their personal information at any time.
1. Introduction & About Us
Rentnoi, Inc. ("we", "us", or "our") operates rentnoi.com and related services (the "Service"). Our principal place of business is located at 1515 Arapahoe Street, Suite 1300, Denver, CO 80202.
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, with specific disclosures required by the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), effective January 1, 2023.
For privacy inquiries, contact us at:
Email: [email protected]
Postal: Privacy Team, Rentnoi, Inc., 1515 Arapahoe Street, Suite 1300, Denver, CO 80202
2. Categories of Personal Information We Collect
In the past 12 months, we have collected the following categories of personal information as defined by the CCPA:
| CCPA Category | Examples | Collected? | Sources |
|---|---|---|---|
| A. Identifiers | Name, email address, IP address, account name | Yes | You directly; automatically |
| B. Personal Records | Name, address, telephone number | Yes | You directly |
| C. Protected Classifications | Age, gender (if voluntarily provided) | Limited | You directly (optional) |
| D. Commercial Information | Services purchased, subscription preferences | Yes | You directly; transactions |
| E. Biometric Information | Fingerprints, face/voice recognition | No | — |
| F. Internet / Electronic Activity | Browsing history on our site, interaction with content | Yes | Automatically via cookies/analytics |
| G. Geolocation Data | City/country level from IP address | Yes (approximate) | Automatically |
| H. Sensory Data | Call recordings (if applicable) | Limited | You directly (if applicable) |
| I. Professional / Employment Info | Job title, employer, company size | Limited | You directly (demo form) |
| J. Education Information | Education history not covered by FERPA | No | — |
| K. Inferences | Profile reflecting preferences, usage patterns | Yes | Derived from categories above |
| L. Sensitive Personal Information | Account login + password (security credentials) | Yes (credentials only) | You directly (account creation) |
2.1 Sources of Personal Information
- Directly from you — forms, account registration, demo requests, support requests;
- Automatically — cookies, web beacons, server logs when you use our Service;
- Third parties — analytics providers, where you choose to interact with us via those platforms.
3. Business & Commercial Purposes for Collection & Use
We collect and use personal information for the following business and commercial purposes:
- Providing, maintaining, and improving our products and services;
- Processing transactions and managing accounts;
- Sending transactional communications (receipts, account alerts, service notices);
- Providing customer support and responding to inquiries;
- Conducting analytics to understand how our Service is used;
- Sending marketing communications (where you have opted in or where permitted);
- Fraud prevention, security monitoring, and protecting legal rights;
- Complying with applicable laws, regulations, and legal process;
- Evaluating or conducting a merger, divestiture, or other business transaction.
4. Disclosure, Sale & Sharing of Personal Information
4.1 Categories Disclosed for Business Purposes
In the past 12 months, we have disclosed the following categories of personal information to service providers and contractors for business purposes:
- Identifiers (A) — to cloud hosting, email providers, analytics providers;
- Commercial information (D) — to payment processors;
- Internet / electronic activity (F) — to analytics platforms.
4.2 Sale & Sharing of Personal Information
| PI Category | Sold? | Shared for Cross-Context Behavioural Advertising? | Third-Party Recipients |
|---|---|---|---|
| Identifiers (A) | No | Yes (cookie IDs, IP) | Analytics |
| Internet / Electronic Activity (F) | No | Yes (browsing behaviour) | Analytics |
| All other categories | No | No | — |
4.3 Do Not Sell or Share — Opt-Out
California residents have the right to opt out of the sale or sharing of their personal information at any time. To exercise this right:
- Email: [email protected] with subject "CCPA Opt-Out Request";
- Global Privacy Control (GPC): We honour GPC signals from your browser.
Once we receive your opt-out request, we will cease the sale or sharing of your personal information within 15 business days.
4.4 Sensitive Personal Information
We collect only account login credentials (username + hashed password), used solely to authenticate your account. We do not use sensitive personal information for inferring characteristics about you. To limit our use of sensitive personal information, email [email protected].
5. Your California Privacy Rights
If you are a California resident, you have the following rights under the CCPA/CPRA:
Right to Know
Request disclosure of the categories and specific pieces of personal information we have collected about you, sources, business purposes, and third parties with whom we share it. You may request this up to twice per 12-month period.
Right to Delete
Request deletion of personal information we have collected, subject to certain exceptions (completing a transaction, security, legal obligations).
Right to Opt-Out of Sale/Sharing
Direct us not to sell or share your personal information with third parties for cross-context behavioural advertising.
Right to Non-Discrimination
We will not discriminate against you for exercising your CCPA rights.
Right to Correct
Request correction of inaccurate personal information we maintain about you.
Right to Limit SPI Use
Direct us to limit our use and disclosure of sensitive personal information to what is necessary to perform the services you request.
5.1 How to Submit a Consumer Request
California residents may submit requests by:
- Email: [email protected] with subject "CCPA Privacy Request";
- Postal mail: Rentnoi, Inc., Attn: Privacy Team, 1515 Arapahoe Street, Suite 1300, Denver, CO 80202.
5.2 Verification of Requests
We will verify your identity before fulfilling a request. We may ask you to provide information we already have on file (e.g., email address and account name) to verify your request. We will respond within 45 calendar days; complex or numerous requests may require up to 90 days (with notice).
5.3 Authorized Agents
You may designate an authorized agent to submit a request on your behalf. We will require written proof of the agent's authority and may verify your identity directly.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Operational and financial data pulled from your property management system is retained for the duration of your subscription plus 30 days. Upon cancellation, data is deleted within 30 days at your request.
7. Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include TLS 1.3 encryption in transit, AES-256 encryption at rest, role-based access controls, and audit logging. See our Security page for details.
8. Children's Privacy
Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a minor, please contact us at [email protected].
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the "Last updated" date at the top of this page. Your continued use of our Service after such changes constitutes your acceptance of the revised policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Rentnoi, Inc.
1515 Arapahoe Street, Suite 1300
Denver, CO 80202
Email: [email protected]